Thursday, January 14, 2016
by Patrick Nelson
The combination of products with “built-in smart technology” with consumers’ expectations of a “best-in-class experience” means mundane, manually performed tasks will be replaced by new “exciting and indispensable services,” says Accenture innovation division Fjord in two reports. Fjord reckons we’re on the cusp of a new way of doing things. That includes the fact that user requirements will be addressed dynamically, contextually, and in real-time—more so than ever before.